Policies

If you have a question that can’t be answered via the policies listed below or our
Frequently Asked section, feel free to send us a message.

Turnaround Times

Each item’s turnaround time varies depending on whether or not it’s personalized … this doesn’t include ship times. In the item details, you can find specific information on what processing timeframe you can expect. Please note that personalized orders may be expedited in the cart at checkout. Normally, personalized orders take approximately 5 weeks to ship, while non-personalized items can take up to 2 weeks. Rush processing for personalized orders is 3 weeks. We also offer a FREE shipping option on domestic orders; this is a 3 to 6 week turnaround (depending on the product).

Shipping

All orders will be shipped via USPS First Class Mail unless otherwise noted or requested. Please allow 3-10 days for domestic shipments and up to 6 weeks for International.
If you need an item rushed, options are available as shipping upgrades in the cart at checkout.
International orders may incur additional customs fees which are the responsibility of the purchaser.
Orders containing items with different ship times, will go out according to the longest turnaround.

PLEASE NOTE: We are not liable for items once they are shipped. If your order has been delayed or lost, please contact your local Post Office with the tracking information. Insurance is available at an extra fee.

The Order Process

After payment approval we start work on your personalized design. There is a 12-24 hour grace period where you may change details at no charge. After the design is complete, your item will be sent on to our fabric manufacturer. This helps us get your items out in a timely fashion!

Our non-personalized items are hand made to order. So once your payment goes through, we start the process of cutting your fabric and sewing it all together!

As with all handmade items, pattern placement will vary with each unique item you purchase (personalized or not). This means that the listing photo you see is not an exact depiction of your item.

 

Payment

Atkinson Drive currently uses PayPal as our payment processor. You can use your PayPal account or any major credit cards to pay for your order.
Payment must be received and approved before we will ship products or make custom items.

Refunds & Exchanges

All items are personally designed and handmade with care to ensure your gift is created with excellence. We cannot give refunds or exchanges on personalized items, as they are made especially for you. After your fabric design is sent to the manufacturer for printing, we will be unable to refund your purchase in any capacity; please double and triple check your order before placement to make sure the correct information is used! If there was an error on our end, please contact us within 5 days of package delivery.

A ready to ship item can be returned if the original is un-worn, un-washed, and un-damaged. Returns will only be accepted if we are contacted within five days of order delivery. There is a $3 restocking fee on all returned items, and shipping is the responsibility of the customer.

 

Cancellations

Personalized items may be cancelled at no charge during the grace period of 12-24 hours (for rush and standard orders, respectively). When the design is complete but hasn’t been sent to our printer, any cancellation will incur a $15 design fee. Once personalized fabric has been printed, we cannot accept cancellations.

Non-personalized orders must be cancelled within three days of payment, as long as the item has not already shipped.

Custom Orders

We adore creating custom goods, so if you don’t see what you’re looking for in the shop, send us a message and we’ll see what we can do for you!