If you have a question that can’t be answered via the policies listed below or our
Frequently Asked section, feel free to send us a message.
If you have a question that can’t be answered via the policies listed below or our Frequently Asked section, feel free to send us a message.
All of the Atkinson Drive Organics items are handmade in Tennessee. We put a ton of heart into each and every order. So please expect up to 4 weeks processing time before your shipment goes out. We do offer a rush shipping option at checkout that allows us to process your order in 2 weeks.
All orders will be shipped via USPS First Class Mail unless otherwise noted or requested. Please allow 3-10 days for domestic shipments and up to 6 weeks for International.
International orders may incur additional customs fees which are the responsibility of the purchaser.
PLEASE NOTE: We are not liable for items once they are shipped. If your order has been delayed or lost, please contact your local Post Office with the tracking information. Insurance is available at an extra fee.
The Order Process
After payment approval we start work on your personalized design. There is a 12-24 hour grace period where you may change details at no charge. After the design is complete, your item will be sent on to our fabric manufacturer. This helps us get your items out in a timely fashion!
As with all handmade items, pattern placement will vary with each unique item you purchase (personalized or not). This means that the listing photo you see is not an exact depiction of your item.
Atkinson Drive currently uses PayPal as our payment processor. You can use your PayPal account or any major credit cards to pay for your order.
Payment must be received and approved before we will ship products or make custom items.
Refunds & Exchanges
All items are personally designed and handmade with care to ensure your gift is created with excellence. We cannot give refunds or exchanges on personalized items, as they are made especially for you. After your fabric design is sent to the manufacturer for printing, we will be unable to refund your purchase in any capacity; please double and triple check your order before placement to make sure the correct information is used! If there was an error on our end, please contact us within 5 days of package delivery.
Personalized items may be cancelled at no charge during the grace period of 12 hours for rush orders or 24 hours for standard orders. When the design is complete but hasn’t been sent to our printer, any cancellation will incur a $15 design fee. Once personalized fabric has been printed, we cannot accept cancellations.
We adore creating custom goods, so if you don’t see what you’re looking for in the shop, send us a message and we’ll see what we can do for you!