Check it Out

We love hearing from you … but in an effort to get your questions answered as quickly as possible, check out the FAQs below and our Policies page before sending us a message!

Address: PO Box 1466
Franklin, TN 37065

E-Mail: atkinsondrive@yahoo.com

Business Hours: 10a-4p Mon-Fri; Closed Sat-Sun

Get In Touch

What can we help you with?

FAQs

When will my order arrive?

Each item has it’s own turnaround time listed, but in general personalized items go out within 4-6 weeks and non-personalized items will ship within 1-2 weeks. (We also offer extended turnaround options which include discounted shipping).

We do our best to get orders out as quickly as possible, but please assume your items will ship towards the end of the turnaround time.

Everything goes out USPS First Class mail unless otherwise specified and can take an additional 3-10 days to arrive (domestic orders only).

How do I care for my items?

Machine wash your organic fabrics with phosphate-free detergent in cold water using a gentle or delicate cycle.
Air dry when possible or use a cool delicate cycle on your machine.
Using heat to dry will result in shrinking.

We love (and sell) Rockin’ Green detergent to wash Atkinson Drive fabrics with.

Will my items fade?

Most of our fabrics are printed using water-based inks and dyes; this is great for your babe because we don’t use chemicals … but some fading will occur.
If you care for your Atkinson Drive items with the instructions included in your package, fading and shrinking should be minimal.

**Please note, dark inks are most impacted.

Do sizes run small?

Our clothing tends to run pretty true to size. However, when you’re unsure, please size up due to the amount of shrinking that is expected with organic cotton.

The processing time also needs to be taken into consideration.

Find more detailed sizing information here.

Can I return or exchange my items?

Since it was made just for you – no personalized items can be refunded or exchanged. However, a ready to ship item can be returned if the original is un-worn, un-washed, and un-damaged.

There is a $3 restocking fee on all returned items, and shipping is the responsibility of the customer.

For more details on refunds and exchanges, check out our policies page!

What if I need to cancel my order?

Since we get working as soon as your payment is processed, personalized items may be cancelled at no cost within 12 hours (for rush shipping) or 24 hours (for standard shipping). If your design has been made, you will receive a refund minus the $15 design fee.

Unfortunately if custom fabric has already been printed, we are unable to refund personalized items in any way.

Non-personalized items must be cancelled within three days, or before the order has been shipped (whichever is sooner).

Do you make custom products?

We love to hear your Atkinson Drive product ideas! Often we can accommodate custom order requests for bedding, nursery, and clothing items … so send us a message above and we can talk.

Oops - I made a mistake! How can I fix it?

To help lower turnaround time, we start designing your item as soon as the payment is processed. Because we know everyone makes mistakes (or changes their mind), we offer a 12 or 24 hour period (for rush and standard orders respectively) where you can make a simple change to your order.

Message us above to make changes.

Can you rush my order?

We do offer rush processing. The options are available as shipping upgrades at checkout!

– Personalized Orders: 3 Weeks
– Non-Personalized Orders: 1 Week
– Ready to Ship Orders: 3 Business Days

Do you offer any discounts?

Yes! Occasionally we have a fun sale, and if you’re a follower on social media or through our newsletter you’ll be notified when we do!
For every domestic purchase made, we offer a FREE shipping option as well. This will extend turnaround times by approximately a week, but the option allows your order to ship via First Class mail completely free.

Instagram
Facebook